With our simple returns process, you can shop online and in person worry-free.
Please note, however, that we will not accept returns for final sale items, including handbags.
How long do I have to return my items?
All returns must be sent back within 14 days from the date of delivery.
How will I get my refund?
Items purchased with a credit or debit card will be refunded back to the same card.
If a Gift Certificate was used for your purchase, we will issue a new Gift Certificate with the same amount to be used within 1 calendar year.
How long will it take?
It may take up to 3-5 business days to see your refund post to your banking institution. Ultimately, it depends on your bank’s specific processing timeframes.
More Important Information to Know
- To qualify for a refund, all items must be returned in the same condition in which you received them. For example, ‘new with tag’ items must be returned in the same condition as when purchased with the original tags still attached.
- Original shipping and return charges will not be refunded.
- We guarantee the quality and authenticity of our handbags and these items are considered final sale.
Please reach out to firstname.lastname@example.org with any questions.